Wifi not working // Intel Dual Band Wireless-AC 8265 [solved]

Post#1 by **Chillkroete** » 09 Jul 2023, 07:19

Hi Guys,

I am running Porteus 5.5 on an Intel NUC7i3BNK, which operates an Intel Dual Band Wireless-AC 8265 Wifi chip.
I am starting Porteus installation from a USB stick and no wifi can be detected.

I found I might need to copy a firmware file to

Code: Select all

/lib/firmware

I downloaded the file here: https://www.intel.de/content/www/de/de/ ... eless.html

Now I am unsure where to copy the file to and how to access. I assume on the USB stick I use for the Porteus installation?! Unfortunately I cannot find any /lib/firmware folder there.

Any help is appreciated here. Thanks!

Post#2 by **fanthom** » 09 Jul 2023, 09:37

Hello Chillkroete,

Porteus Kiosk should have a firmware for all Intel wifi chipsets included by default.
Perhaps the problem is elsewhere (e.g. wifi is disabled by a hardware switch or in the BIOS).

Please use wired connection (USB to Ethernet dongle if needed), generate debug log in the wizard:
https://porteus-kiosk.org/screens/news/ ... report.png

upload it to pastebin.com and link here.

Thanks

Post#3 by **Chillkroete** » 09 Jul 2023, 11:25

Please find log here: https://pastebin.com/Ty7JdXqs

Thanks for your help!

Post#4 by **fanthom** » 09 Jul 2023, 18:40

Debug log which you posted does not list any wifi card.

As I said before: it must be disabled, disconnected or damaged.

Please boot Ubuntu or Windows and check if wifi works on this PC (I'm sure it will not unless you fix hardware related problem).

Thanks

Post#5 by **Chillkroete** » 10 Jul 2023, 20:32

fanthom wrote: ↑
09 Jul 2023, 18:40
Debug log which you posted does not list any wifi card.

As I said before: it must be disabled, disconnected or damaged.

Please boot Ubuntu or Windows and check if wifi works on this PC (I'm sure it will not unless you fix hardware related problem).

Thanks

That was indeed the issue. Acticated wifi in BIOS and everything works like a charme. Thanks a lot!