Blank/black screen after booting from USB porteus kiosk

[tlab11]

Hello, I ran into this weird issue where after booting Porteus kiosk from a usb drive, I get a blank/black screen. I do not get a customization wizard to customize the config file. it just stays on a black screen and nothing happens.

i got the latest kiosk software 5.1 and planning to run into kiosk mode. The machines I have are windows 10 all-in-one PC's with intel 64-bit cpu.

please help.

thank you.

[fulalas]

Have you tried to move the mouse for a few seconds after you see the blank screen? If you're using an old kernel, it's likely that you don't have enough entropy after boot...

[fanthom]

I believe its the kernel problem.

@tlab11
Please boot latest Ubuntu ISO (or any other linux which works on your device), download and run this script:
https://porteus-kiosk.org/public/files/debug.sh

here is the command:
sudo bash debug.sh

then send /tmp/debug.txt report to [email protected].

I should be able to identify the hardware and hopefully find the solution then.

Thanks

[tlab11]

Thanks for the reply.

even after pressing any keys you still see a blank screen. the only thing I noticed was an underscore (_) in the left hand corner. It's a brand new ALL in one PC.

Can i install any ubuntu version and run the script? will try to upload them tomorrow.

[fanthom]

As indicated in my previous email: any linux which works on your device would be good.

No need to install - you can run the script in the live mode.

Thanks

[tlab11]

i was able to resolve the issue as I was working with the wrong version 4.0. tried 5.1 and it worked. Thank you for your help.