Porteus Kiosk - Website turns unresponsive after a while

[ludohl]

Hi,

I am using Porteus Kiosk running on an Intel NUC and have set the homepage to a regular website we've built, nothing fancy - just a standard PHP site with your usual HTML/CSS/JS. It works great on desktop, tested for multiple browsers.

When loaded into the Porteus Kiosk it all works well at first, but when leaving the kiosk inactive for a longer period of time (5-20 minutes) the whole site turns unresponsive. It is almost like the whole screen freezes. The mouse works and tracks the touch movements, but links/clicks does not work anymore (pretty much making the site useless). It is a bit hard to replicate and/or troubleshoot since we don't know the source of the issue, that's why I am reaching out to this community.

The config I am using for the Kiosk is below:

Code: Select all

connection=wired
dhcp=yes
browser=chrome
homepage_append=mac
homepage=http://www.website.com/
hide_mouse=10
disable_navigation_bar=yes
disable_private_mode=yes
wake_on_lan=yes
disable_zoom_controls=yes
additional_components=uefi.zip 

If anyone has had a similar issue, please let me know. We need this up and working on its own by Thursday, so it is a bit urgent to find a solution.
Thanks in advance

[fanthom]

Hello ludohl,

If its a brand new NUC (CoffeLake CPU) then it could be a GPU driver issue and kernel upgrade would be necessary.

Please generate short debug report in the wizard and send it to support@porteus-kiosk.org so we could be sure:
https://porteus-kiosk.org/screens/news/ ... report.png

Thanks

[ludohl]

Hello ludohl,

If its a brand new NUC (CoffeLake CPU) then it could be a GPU driver issue and kernel upgrade would be necessary.

Please generate short debug report in the wizard and send it to support@porteus-kiosk.org so we could be sure:
https://porteus-kiosk.org/screens/news/ ... report.png

Thanks

Hi, Thanks for the reply.
The NUC does not have a Coffee Lake CPU – the model in question is a NUC6CAYH, so it is running Intel Celeron Apollo Lake (Goldmont).

Thanks, I will email you! Do I have to re-install the entire OS to generate the debug report? (I don't have VNC and/or SSH available)

[fanthom]

Please reinstall (generate debug report) and also setup full persistence for logs:

Code: Select all

persistence=/var/log

Please recreate the freeze few times then send /var/log/messages to support email (copy it over SSH using WinSCP for example).