Kyocera printer doesnt print.

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toor
White ninja
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Kyocera printer doesnt print.

Post#1 by toor » 26 Jun 2018, 09:35

Hello,

we installing Porteus Kiosk on a old PC.
At the installation we choose the Printer and made a test printig, this works fine.
After finishing the installation of Porteus Kiosk on the PC the Printer doesn't work.

The printer we use is an Kyocera FS1370 DN
For the installation we use following driver from the menu: Kyocera FS-1050 and choose the option remote printer with "lpd://ip-adress/queue"

In Cups (manage printers/status) we get following error message:
Idle - "Directory "/usr/libexec/cups/filter" has insecure permissions (040755/uid=1000/gid=1000)."

when we try to configure the printer in CUPS we are forced to login with the password. We want to use the password we created after the configuration of the printer, but we don't find a loginwindow to type in the password?

best regards
toor

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fanthom
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Kyocera printer doesnt print.

Post#2 by fanthom » 26 Jun 2018, 15:49

Hello toor,

Which kiosk version is this?

'Kyocera FS-1050' is not exac match so maybe you could download PPD file from Kyocera website:
https://www.kyoceradocumentsolutions.eu ... ._.EN.html#

and customize kiosk ISO as per our documentation:
http://porteus-kiosk.org/faq.html#14

I have no hardware to test but got 'Printer is unreachable at this time ..' after setting remote printer which looks promising (no filter errors).

You can reach CUPS web interface on 'localhost:631' but mind that any changes you make there wont be persistent (ISO customization is needed).
Please add [Solved] to your thread title if the solution was found.

toor
White ninja
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Joined: 26 Jun 2018, 09:16
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Kyocera printer doesnt print.

Post#3 by toor » 27 Jun 2018, 06:18

The kiosk version is 4.6 and 4.7 (we tested both).

We tried to customize first (both versions 4.6 and 4.7), but this didn't work. :crazy:
We use this tutorial Adding an additional printer driver (PPD and filter)

The problem is, with the FS-1050 driver we can Print the Testpage, but after the kiosk installation on the PC it didn't work.

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fanthom
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Kyocera printer doesnt print.

Post#4 by fanthom » 27 Jun 2018, 06:26

"We tried to customize first (both versions 4.6 and 4.7), but this didn't work. :crazy:"
I hope you were running all commands from this tutorial as 'root'? If not then it would explain this message:

Code: Select all

"Directory "/usr/libexec/cups/filter" has insecure permissions (040755/uid=1000/gid=1000)."

"The problem is, with the FS-1050 driver we can Print the Testpage, but after the kiosk installation on the PC it didn't work."
Please contact with support@porteus-kiosk.org and provide direct SSH/VNC access to your kiosk so i could have a quick look on this.
Please add [Solved] to your thread title if the solution was found.

toor
White ninja
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Joined: 26 Jun 2018, 09:16
Distribution: porteus.

Kyocera printer doesnt print.

Post#5 by toor » 27 Jun 2018, 07:46

fanthom wrote:
27 Jun 2018, 06:26
I hope you were running all commands from this tutorial as 'root'? If not then it would explain this message:

Code: Select all

"Directory "/usr/libexec/cups/filter" has insecure permissions (040755/uid=1000/gid=1000)."
We get this message in a normal not customized Kiosk 4.7 installation.

We have tested with both variants, customized and standard.
Our customized Kiosk didn't work, so we have closed this case and focused on a standard kiosk 4.7 installation.
This standard installation found the printer during the configuration in the wizard and we can print the testpage.
After the configuration we install the kiosk and then we cant print with the same printer (who prints during the configuration).

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fanthom
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Kyocera printer doesnt print.

Post#6 by fanthom » 27 Jun 2018, 08:19

As explained before - i do not have an access to your printer.
Need SSH and VNC to your kiosk in order to debug this.
Please add [Solved] to your thread title if the solution was found.

toor
White ninja
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Joined: 26 Jun 2018, 09:16
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Kyocera printer doesnt print.

Post#7 by toor » 28 Jun 2018, 09:17

Hello, thanks for the help.
we tried with another driver (FS-1700) and now it works on Kiosk 4.7

best regards.

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fanthom
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Kyocera printer doesnt print.

Post#8 by fanthom » 29 Jun 2018, 12:27

OK - great ;)
Please add [Solved] to your thread title if the solution was found.

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