Dell Optiplex 380 - No Network [SOLVED]

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caeyrs71
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Dell Optiplex 380 - No Network [SOLVED]

Post#1 by caeyrs71 » 17 Oct 2014, 22:47

Greetings,

I would like to run Porteus on an Optiplex 380 , but cannot get internet access via the wizard. it appears to be a driver issue, as neither DHCP or manual IP addressing on a known good network connection will allow the wizard to connect.

My questions -

* Can I load the correct driver into the initial USB installation files?
* Is there a keyboard shortcut for the wizard which will expose additional network config options?

Thanks!
Last edited by caeyrs71 on 20 Oct 2014, 23:44, edited 1 time in total.

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Re: Dell Optiplex 380 - No Network

Post#2 by francois » 18 Oct 2014, 03:07

Welcome to porteus forum! :)

Instead of using the wizard use one of the standard built iso:
http://dl.porteus.org/x86_64/current/
Carpe diem.

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Re: Dell Optiplex 380 - No Network

Post#3 by fanthom » 18 Oct 2014, 07:14

@caeyrs71
you must be using kiosk edition - is it? if yes then please post kiosk related queries in the kiosk section of the forum:
Porteus Kiosk Edition

to answer you problem:
please upgrade to newly released Porteus Kiosk 3.1.2 which contains a quirk for BCM57780 chipset (i guess that you have it).
if kiosk 3.1.2 wont resolve your issue then please boot any linux on this PC and show me output of the 'lspci -knn' command.

thanks
Please add [Solved] to your thread title if the solution was found.

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Re: Dell Optiplex 380 - No Network

Post#4 by caeyrs71 » 19 Oct 2014, 20:29

Requested output:

ubuntu@ubuntu:~$ lspci -knn
00:00.0 Host bridge [0600]: Intel Corporation 4 Series Chipset DRAM Controller [8086:2e30] (rev 03)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: agpgart-intel
00:01.0 PCI bridge [0604]: Intel Corporation 4 Series Chipset PCI Express Root Port [8086:2e31] (rev 03)
Kernel driver in use: pcieport
00:02.0 VGA compatible controller [0300]: Intel Corporation 4 Series Chipset Integrated Graphics Controller [8086:2e32] (rev 03)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: i915
00:02.1 Display controller [0380]: Intel Corporation 4 Series Chipset Integrated Graphics Controller [8086:2e33] (rev 03)
Subsystem: Dell Device [1028:0400]
00:1b.0 Audio device [0403]: Intel Corporation NM10/ICH7 Family High Definition Audio Controller [8086:27d8] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: snd_hda_intel
00:1c.0 PCI bridge [0604]: Intel Corporation NM10/ICH7 Family PCI Express Port 1 [8086:27d0] (rev 01)
Kernel driver in use: pcieport
00:1d.0 USB controller [0c03]: Intel Corporation NM10/ICH7 Family USB UHCI Controller #1 [8086:27c8] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: uhci_hcd
00:1d.1 USB controller [0c03]: Intel Corporation NM10/ICH7 Family USB UHCI Controller #2 [8086:27c9] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: uhci_hcd
00:1d.2 USB controller [0c03]: Intel Corporation NM10/ICH7 Family USB UHCI Controller #3 [8086:27ca] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: uhci_hcd
00:1d.3 USB controller [0c03]: Intel Corporation NM10/ICH7 Family USB UHCI Controller #4 [8086:27cb] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: uhci_hcd
00:1d.7 USB controller [0c03]: Intel Corporation NM10/ICH7 Family USB2 EHCI Controller [8086:27cc] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: ehci-pci
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev e1)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Bridge [8086:27b8] (rev 01)
Kernel driver in use: lpc_ich
00:1f.1 IDE interface [0101]: Intel Corporation 82801G (ICH7 Family) IDE Controller [8086:27df] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: ata_piix
00:1f.2 IDE interface [0101]: Intel Corporation NM10/ICH7 Family SATA Controller [IDE mode] [8086:27c0] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: ata_piix
00:1f.3 SMBus [0c05]: Intel Corporation NM10/ICH7 Family SMBus Controller [8086:27da] (rev 01)
Subsystem: Dell Device [1028:0400]
02:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM57780 Gigabit Ethernet PCIe [14e4:1692] (rev 01)
Subsystem: Dell Device [1028:0400]
Kernel driver in use: tg3

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Re: Dell Optiplex 380 - No Network

Post#5 by caeyrs71 » 19 Oct 2014, 20:35

Hit submit too soon!

Thanks for the responses. Yes, Kiosk version...will move future questions to the Kiosk section of the forum. If an admin wants to move this thread, have at it. :)

I tried 3.1.2 but no success - no network via DHCP or manual IP method. Chipset info doesn't reveal anything exotic, but it appears that the correct drivers are not being loaded.

Is there a standard .iso/non-wizard version of the Kiosk build that will get around this issue?

Cheers.

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Re: Dell Optiplex 380 - No Network

Post#6 by fanthom » 20 Oct 2014, 05:42

looks like you really have BCM57780 and my quirk does not work as it should.
please check if this ISO makes any better:
http://porteus-kiosk.org/public/Testing ... ed_BCM.iso

thanks
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Re: Dell Optiplex 380 - No Network

Post#7 by caeyrs71 » 20 Oct 2014, 23:40

This worked...thanks for the prompt response!

The only issue I have observed is that the low power/suspend state module does not properly allow the system to wake via keyboard or mouse input, but the power button will wake the system. I will research the proper suspend state mode and try to get it working with keyboard/mouse input.

The functionality is exactly what we need, and I will purchase support for security updates once I have everything working properly.

Cheers!

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Re: Dell Optiplex 380 - No Network [SOLVED]

Post#8 by caeyrs71 » 20 Oct 2014, 23:44

Problem solved!

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Re: Dell Optiplex 380 - No Network [SOLVED]

Post#9 by fanthom » 21 Oct 2014, 08:41

This worked...thanks for the prompt response!
brilliant - will push this update to next kiosk bugfix release
The only issue I have observed is that the low power/suspend state module does not properly allow the system to wake via keyboard or mouse input, but the power button will wake the system.
please check the BIOS settings. i have an option there to allow waking up the system by keyboard/mouse or by using the power button only
The functionality is exactly what we need, and I will purchase support for security updates once I have everything working properly.
i'm glad to hear that :)
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Re: Dell Optiplex 380 - No Network

Post#10 by caeyrs71 » 22 Oct 2014, 12:45

fanthom wrote:looks like you really have BCM57780 and my quirk does not work as it should.
please check if this ISO makes any better:
http://porteus-kiosk.org/public/Testing ... ed_BCM.iso

thanks
Any chance that the custom driver would cause the MD5 checksum to fail during hard drive boot? After hard drive install, I am getting the "detected unauthorized access" error and the system will not boot.

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Re: Dell Optiplex 380 - No Network [SOLVED]

Post#11 by fanthom » 22 Oct 2014, 14:12

manual kiosk ISO modifications are not allowed when automatic updates (or trial of this service) is enabled. system classifies them as unauthorized and wont let the kiosk booting for security reasons.

BCM57780 fix went into yesterdays ISO respin (silent update without making a version bump) along with reported cups issue so please download 3.1.2 ISO once again and automatic updates should work without problems.

thanks
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Re: Dell Optiplex 380 - No Network [SOLVED]

Post#12 by caeyrs71 » 22 Oct 2014, 17:12

fanthom wrote:manual kiosk ISO modifications are not allowed when automatic updates (or trial of this service) is enabled. system classifies them as unauthorized and wont let the kiosk booting for security reasons.

BCM57780 fix went into yesterdays ISO respin (silent update without making a version bump) along with reported cups issue so please download 3.1.2 ISO once again and automatic updates should work without problems.

thanks
So, the driver fix is confirmed working. I was unable to achieve a hard disk boot with updates enabled...disabling updates did allow for proper boot and operation of the build.

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Re: Dell Optiplex 380 - No Network [SOLVED]

Post#13 by fanthom » 23 Oct 2014, 09:14

I was unable to achieve a hard disk boot with updates enabled...
hmmm.. this is strange. are you sure you have used official 3.1.2 release and not the ISO posted above?
i have pushed BCM fix to automatic updates channel just today:
http://porteus-kiosk.org/changelog-auto ... tml#141023
i have tested it on my PC and everything worked.

please do as follows:
a) boot any linux on this PC and run following command which will wipe your existing kiosk installation from the hard drive:

Code: Select all

dd if=/dev/zero of=/dev/sdX count=1 bs=1M
please replace /dev/sdX with your hard drive letter (probably it will be /dev/sda)
b) download 3.1.2 ISO from here:
http://porteus-kiosk.org/public/Porteus ... 2-i486.iso
c) boot the ISO -> configure your kiosk as normal -> enable free trial of the 'automatic updates' service (or full service if you do not want trial, please remember to send me MAC addresses on sales@porteus-kiosk.org so i can activate them in the database) -> burn the kiosk on you hard drive

after a reboot kiosk must upgrade correctly.
i can guarantee that :)
Please add [Solved] to your thread title if the solution was found.

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